Shipping policy

Shipping Destinations

We currently ship to addresses within the United States.

Shipping Rates

Standard shipping is $9.99 for orders under $100. Standard shipping is free for orders of $100 or more. The qualifying order value is calculated after discounts and before taxes.

Estimated Delivery

Orders typically arrive approximately 12 calendar days after the order is placed. Delivery times are estimates and are not guaranteed. Carrier delays, weather, customs processing, holidays, or other circumstances outside our control may affect delivery.

Tracking

When tracking is available, you will receive a shipping confirmation email with tracking information after your order has shipped. Tracking updates may take additional time to appear after the carrier receives the package.

Shipping Address

Please review your shipping address carefully before placing your order. If you need to request a correction, contact us at samehopenorthamerica@gmail.com as soon as possible. We cannot guarantee changes after an order has been processed or shipped.

Delivery Issues

If your package arrives damaged, contains an incorrect item, or has not arrived within a reasonable period after the estimated delivery date, please contact us with your order number so we can assist you.