Shipping policy

Shipping Policy

We ship to the United States, Australia, New Zealand, and the following European countries and regions: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Spain, Sweden, Switzerland and United Kingdom.

Free Standard Shipping

Complimentary standard U.S. shipping is included on every order. No minimum purchase is required.

European, Australian and New Zealand Standard Shipping

Standard shipping to these European destinations, Australia and New Zealand is charged at a flat rate of $10 USD per order. When checking out in a local currency, the shipping charge is converted from USD and the final amount is shown at checkout.

Fulfillment Time

Orders are fulfilled and handed to the carrier within 96 hours of being placed.

Once your order has been fulfilled and dispatched, you will receive tracking information at the email address provided during checkout.

Delivery Time

For U.S. orders, tracked standard delivery is expected within 10 days after fulfillment. Delivery times to Europe, Australia and New Zealand vary by destination and carrier. Contact support@ionarowe.com for delivery information for your destination.

Delivery estimates are provided in good faith but are not guaranteed. Delivery may occasionally be affected by carrier delays, weather, peak shipping periods, service disruptions, incorrect address information, or other circumstances outside our control.

Order Tracking

All orders include tracking.

Once your order has been dispatched, a shipping confirmation email containing your tracking information will be sent to the email address provided at checkout.

Please allow some time for the carrier's tracking system to update after your order has been fulfilled.

Shipping Address

Please review your shipping address carefully before submitting your order.

If you notice an error in your shipping address, contact us as soon as possible at support@ionarowe.com.

We will make reasonable efforts to update the address before fulfillment, but we cannot guarantee that an address can be changed once an order has been processed, fulfilled, or handed to the carrier.

Customers are responsible for providing a complete and accurate delivery address.

Delayed or Missing Packages

If your tracking information has not updated for an extended period or your package appears to be delayed, please contact us at support@ionarowe.com.

We will review the shipment information and assist you with the next appropriate steps.

If tracking shows that a package has been delivered but you are unable to locate it, please first check with household members, neighbors, your building management, or the carrier. You may also contact us for assistance.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at support@ionarowe.com and include your order number and photographs of the item and packaging when applicable.

We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

Returns

Returns are governed by our Return & Refund Policy.

Eligible returns are accepted within 30 days of delivery. Please review our Return & Refund Policy for complete eligibility requirements, return shipping terms, and refund information.

Contact Us

If you have any questions regarding shipping or delivery, please contact:

IONA ROWE
Email: support@ionarowe.com
Phone: +1 (347) 619-3316