Refund policy

30-Day Return Policy

We accept return requests within 30 days after your order is delivered.

To be eligible for a return, your item must be unused, unworn, and in the same condition in which you received it, with all tags, accessories, dust bags, and original packaging included. You will also need your order number or other proof of purchase.

To start a return, contact us at samehopenorthamerica@gmail.com before sending the item back. Returns sent without prior authorization may not be accepted. We will provide return instructions and, where available, a prepaid return label.

Return Shipping

For returns due to a change of mind or personal preference, a $9.99 return shipping fee will be deducted from your refund. Original shipping charges are non-refundable.

If the item is damaged, defective, or incorrect, contact us as soon as possible. We will cover the return shipping cost and provide an appropriate replacement or refund. We may request photographs to help us evaluate the issue.

Final Sale Items

Items clearly marked as Final Sale and personalized or customized items cannot be returned. Sale items not marked Final Sale remain eligible under this policy.

Exchanges

We do not offer direct exchanges. The fastest way to receive a different item is to return the original item and place a new order.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method within 5–10 business days. Your bank or card issuer may require additional time to post the refund.

Order Cancellations

You may request cancellation within 24 hours of placing your order, provided it has not already been processed or shipped. Once an order has shipped, it cannot be canceled and must be handled under this return policy.